Privacy Policy

Last updated: 25 June 2026

Hiroo is operated by AI Core CRM Pty Ltd (ABN 77 670 376 879) ("we", "our" or "us"). This policy explains how we collect, use and protect personal information through the Hiroo recruitment platform.

1. Information we collect

We collect information needed to provide the platform, including:

Account, contact and organisation details.
Job application responses, resumes, documents and messages.
Video or audio interview recordings and transcripts, where a candidate chooses to complete an interview.
AI-assisted summaries, scores and processing results used to support human review.
Basic device, usage and security information.

2. How we use information

Provide, secure and improve Hiroo.
Process applications and support interviews.
Send transactional emails and platform notifications.
Support employers with hiring and onboarding workflows.
Meet legal obligations and resolve disputes.

3. AI processing

Hiroo may use automated tools, including AI, to transcribe interviews and assist with screening. These tools support human review. They should not be used as the only basis for a hiring decision.

4. Storage and security

Hiroo is operated from Australia. Some service providers may store or process information in Australia or overseas. We use reasonable technical and organisational safeguards, including access controls and tenant isolation, to protect personal information.

5. Disclosure

We do not sell personal information. We may disclose information to:

The employer or organisation using Hiroo for the relevant hiring process.
Trusted providers that help us host, secure, email, analyse and support the platform.
Regulators, courts or authorities where required by law.

6. Retention

We keep information for as long as needed to provide the service, support the relevant hiring process, meet legal obligations and resolve disputes. Employers may set their own retention periods for candidate records.

7. Your rights

You may request access to, correction of, or deletion of personal information we hold about you. You may also contact the Office of the Australian Information Commissioner at oaic.gov.au.

8. Cookies

We use essential cookies for authentication and session management. We do not use third-party advertising cookies or tracking pixels.

9. Contact

For privacy enquiries, contact info@aicorecrm.com.au. Postal address: AI Core CRM Pty Ltd, North Adelaide SA 5006, Australia.